Privacy Policy

Last Updated: November 22, 2025

GetMyReview ("we", "our", "us") provides tools for businesses to collect customer feedback and reviews. This Privacy Policy explains how we collect, use, store, and protect personal information when users access our website, SaaS platform, or use our WhatsApp-based services.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect the following information when you create an account or use our services:

• Name
• Email address
• Phone number
• Business details (business name, address, GST, etc.)
• Login credentials
• Content submitted through forms or feedback tools

1.2 Information Collected Automatically

When you use our website or dashboard, we may collect:

• IP address
• Device information
• Browser type
• Usage statistics
• Pages accessed and actions performed

1.3 WhatsApp Information

When businesses send messages using our WhatsApp integration, we may process:

• Customer phone numbers
• Message content
• Delivery reports
• Review/feedback responses

We do not access or store any personal WhatsApp conversations outside what is required for the service.

2. How We Use Your Information

We use the collected information to:

• Provide and improve our services
• Authenticate and manage user accounts
• Deliver WhatsApp-based review requests
• Generate analytics, reports, and insights
• Communicate updates, support messages, and notifications
• Ensure platform security and prevent misuse

We do not sell personal data to third parties.

3. Legal Basis for Processing (GDPR-Compliant)

We process personal data based on:

• User consent
• Contractual necessity
• Legitimate business interest
• Compliance with legal obligations

4. Data Sharing

We may share data only with:

• Service providers (hosting, analytics, messaging APIs)
• WhatsApp / Meta Platforms for message delivery
• Government authorities if legally required

All third-party providers follow strict confidentiality and data protection standards.

5. WhatsApp Cloud API Usage

When you use our WhatsApp features:

• Messages are sent only to users who have given valid consent
• We comply with WhatsApp's Business Terms and Acceptable Use Policy
• No spam, unsolicited messages, or bulk messaging is permitted
• Conversations are processed through Meta's secure Cloud API
• We never use WhatsApp data for advertising or profiling.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide the service
• Comply with legal obligations
• Resolve disputes
• Maintain accurate business records

Users may request deletion at any time (see Section 8).

7. Data Security

We use industry-standard security measures, including:

• Encryption (in transit and at rest)
• Secured servers
• Access controls
• Audit logging

Despite safeguards, no system is 100% secure.

8. Your Rights

Users can request:

• Access to their data
• Correction of inaccurate data
• Deletion of their data
• Restriction or objection to processing
• Export of their data (data portability)

Requests can be sent to: lithincmathew@gmail.com

9. Cookies and Tracking

We may use cookies to:

• Maintain user sessions
• Improve performance
• Analyze usage metrics

Users can disable cookies in their browser settings.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their content or privacy practices.

11. Children's Privacy

Our services are not intended for individuals under 13 years old. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date will always reflect the latest version.

13. Contact Us

For questions or requests regarding this Privacy Policy, contact:

Email: lithincmathew@gmail.com

Website: https://getmyreview.lyncorp.in